Refunds & returns
Parts Return and Refund PolicyLast updated: May 19, 2021 Thank you for shopping at Southeastern Equipment & Supply. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for parts that You purchased with Us. For returns/warranty related issues regarding Equipment that you purchased, please refer to our Warranty/Terms of Sale Interpretation and DefinitionsInterpretationThe words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. DefinitionsFor the purposes of this Return and Refund Policy:
Your Order Cancellation RightsYou are entitled to cancel Your Order within 48 hours without giving any reason for doing so. The deadline for cancelling an Order is 48 hours from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. Conditions for ReturnsIn order for the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law. Returning GoodsWe cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. Waiver of Return PolicyIf we by our sole determination waive in whole or part out policies, there will be a 25% restocking fee. All Sales Are Final. If we have shipped the wrong item or there was shipping damage, please contact us at 800-440-6723 . Contact UsIf you have any questions about our Returns and Refunds Policy, please contact us:
Terms and Conditions(Warranty and Terms of Sale)All ShipmentsIf you receive a shipment with ANY damage to either the shrink wrap, pallet, box or machine this must be noted on the delivery receipt and the driver/freight company needs to be notified. Contact us immediately for assistance. Southeastern Equipment cannot accept responsibility for damage incurred after a customer has signed for delivered products in good condition. New Equipment
We are a distributor for all of the brands we sell. All of our units come with the full manufacturer warranty unless otherwise noted. Manufacturer Warranties vary based on Brand, Model, and Type of equipment.
All Sales Are Final. However, if we decide to waive any part of our policy, by our sole determination, there will be a 25% restocking fee plus all freight costs incurred. If we have shipped the wrong item or there was shipping damage, please contact us at 800-440-6723. New Parts PurchasesWe are a distributor for all of the brands we sell. They are backed by the manufacturer warranty unless otherwise noted. Parts warranty issues can be handled by contacting our Customer Service Department at 800-440-6723. All warranty decisions are made by the manufacturer, and their decisions are final. Any disputes can be addressed by contacting the manufacturer directly. Electrical Parts are sold without warranty unless installed by factory-certified warranty center. In order to be eligible for a return, electrical parts must be returned sealed and unopened. 25% restocking fee applies. SES Reconditioned Equipment OrdersSES Certified Reconditioned Equipment WarrantyThis warranty shall not apply if the product is: a) altered or repaired by anyone other than Southeastern Equipment or their approved provider; b) applied or used for situations other than it's original purpose; c) subjected to negligence, accident, or damage by circumstances beyond Southeastern Equipment’s control, including but not limited to, improper storage, installation, operation or maintenance. Warranty does not cover items considered wear parts unless determined to be defective by us. Unless otherwise stated all of our reconditioned units are covered by a 90 Day Parts, 30 Days Labor Warranty and a Dead on Arrival Guarantee. The 30 Days Labor Warranty only applies to customers within the lower 48 states of the United States. SES Certified Dead on Arrival (DOA) GuaranteeIf a unit arrives and is not properly functioning AND we are notified within 48 hours of receipt, we will either: Dispatch a local repair technician to your location; Or at our choice and cost, return the unit to our location for repair and then ship it back at our expense. SES Certified 90 Day Parts WarrantyIf any part of a Reconditioned unit fails within 90 days of customer receipt, we will replace the part at no charge. The customer is responsible for returning the defective part within 10 days of receipt of the replacement part and is responsible for all shipping costs. Labor will be covered within 30 days of customer receipt within the lower 48 states of the United States. Machine HoursHours are deemed reliable, but not guaranteed. They are based on our knowledge at the time of product listing and may vary. Terms SES ReconditionedAll reconditioned machines are rebuilt to order. We specifically rebuild units for each customer. Your machine will be rebuilt to industry standards. Upon placing an order and providing payment or deposit the machine is considered sold. Due to the unique nature of the equipment and the cost of the equipment, any cancellations (prior to shipment) will result in a 25% restocking fee. Once shipped all sales are final. All items sold AS-IS and as described without warranty unless otherwise stated above and/or on the listed advertised item. No Warranty is expressed or implied as to fitness for a particular purpose unless otherwise stated in writing. Lead times are not guaranteed but are estimates based on typical manufacturer lead times and estimated shipping times. Trade-In EquipmentIf you have agreed to trade-in your existing floor machine for a new or reconditioned unit, we must take delivery within 30 days of the invoice date. Otherwise, you agree to have your card charged for the balance and/or account billed. Used EquipmentAny equipment sold as 'used' is sold as-is and as described without warranty unless otherwise stated above and/or on the listed advertised item. No Warranty is expressed or implied as to fitness for a particular purpose unless otherwise stated in writing. Lead times are not guaranteed but are estimates based on typical manufacturer lead times and estimated shipping times. DepositsDue to the uniqueness of our equipment and limited inventories, all deposits to hold/secure equipment are non-refundable. Waiver of Return PolicyAll Sales Are Final. However, if we decide to waive any part of our policy, by our sole determination, there will be a 25% restocking fee plus all freight costs incurred. If we have shipped the wrong item or there was shipping damage, please contact us at 800-440-6723. Return ShippingBuyer is responsible for shipping costs to and from their location. If the item is unpacked it must be repacked appropriately. Limitation of LiabilitySoutheastern Equipment & Supply, Inc. will not be liable for any indirect, special, consequential, or punitive damages (including lost profits) arising out of or relating to this agreement or the transactions it contemplates (whether for breach of contract, tort, negligence, or other form of action) and irrespective of whether it has been advised of the possibility of any such damage. In no event will the Southeastern Equipment & Supply, Inc.’s liability exceed the price the Buyer paid for the specific Goods giving rise to the claim or cause of action. DISCLAIMER OF IMPLIED WARRANTIESSOUTHEASTERN EQUIPMENT & SUPPLY, INC. HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. Governing LawThis Agreement shall be governed by the laws of the State of South Carolina, without regard to conflicts of interest principles. Any action arising out of or in connection with this Agreement shall be exclusively brought in State Court in Lexington County, South Carolina. All parties submit to the jurisdiction of said courts and waive any objections to venue if legal action is brought in said courts. All parties hereby expressly waive the right to trial by jury with respect to any action arising out of or in connection with this Agreement. Contact UsIf you have any questions about our Returns and Refunds Policy, please contact us:
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