Terms and Conditions(Warranty and Terms of Sale)

All Shipments

If you receive a shipment with ANY damage to either the shrink wrap, pallet, box or machine this must be noted on the delivery receipt and the driver/freight company needs to be notified. Contact us immediately for assistance. Southeastern Equipment cannot accept responsibility for damage incurred after a customer has signed for delivered products in good condition.

New Equipment

We are a distributor for all of the brands we sell. All of our units come with the full manufacturer warranty unless otherwise noted. Manufacturer Warranties vary based on Brand, Model, and Type of equipment.
For New Equipment, please see Manufacturer’s brochure link, usually located next to the advertised unit. Look for the PDF File or call us at 800-440-6723 for specific warranty terms on a particular unit.

COVID-19 Related Products
This product is fully backed by the manufacturer warranty. Due to the nature of this product and the current COVID-19 pandemic, orders CANNOT BE CANCELED and WE DO NOT ACCEPT ANY RETURNS on this item.

All Sales Are Final. However, if we decide to waive any part of our policy, by our sole determination, there will be a 25% restocking fee plus all freight costs incurred. If we have shipped the wrong item or there was shipping damage, please contact us at 800-440-6723.

We require credit card information for all warranty service dispatch requests unless you have an open account in good standing with Southeastern Equipment & Supply, Inc. In the event that a warranty claim is denied by the manufacturer, we reserve the right to charge your credit card for the full amount of any labor, travel and parts costs incurred due to the equipment repair.

New Parts Purchases

We are a distributor for all of the brands we sell. They are backed by the manufacturer warranty unless otherwise noted. Parts warranty issues can be handled by contacting our Customer Service Department at 800-440-6723. All warranty decisions are made by the manufacturer, and their decisions are final. Any disputes can be addressed by contacting the manufacturer directly. Electrical Parts are sold without warranty unless installed by factory-certified warranty center. In order to be eligible for a return, electrical parts must be returned sealed and unopened. 25% restocking fee applies.

Southeastern Equipment will not accept the return of any product without its prior written approval from us. Please consult Southeastern Equipment Customer Service or email us at [email protected] for instructions on the Return Authorization Procedure. If approved, a 25% restocking fee will apply. All freight charges to return any product shall be at the purchaser's expense. Parts must be returned within 30 days of the ship date unless the manufacturer specifies a lesser return date. Parts must be new, unused, and in original packaging. Funds will be returned after parts are received back at the appropriate warehouse, are inspected, and accepted per the outlined requirements.

SES Reconditioned Equipment Orders

This warranty shall not apply if the product is: a) altered or repaired by anyone other than Southeastern Equipment or their approved provider; b) applied or used for situations other than its original purpose; c) subjected to negligence, accident, or damage by circumstances beyond Southeastern Equipment’s control. Circumstances include but are not limited to improper storage, installation, operation, or maintenance. Southeastern Equipment will not reimburse or compensate any customer expense for parts or service. While under warranty, all parts supplied and services rendered must be transacted through Southeastern Equipment; any parts or service determined to be covered under warranty will be provided on behalf of the customer. Warranty does not cover items considered wear parts unless determined to be defective by us.

Unless otherwise stated all of our reconditioned units are covered by a 90 Day Parts, 30 Days Labor Warranty and a Dead on Arrival Guarantee. The 30 Days Labor Warranty only applies to customers within the lower 48 states of the United States.

If a unit arrives and is not properly functioning AND we are notified within 48 hours of receipt, we will either: Dispatch a local repair technician to your location; Or at our choice and cost, return the unit to our location for repair and then ship it back at our expense.

If any part of a Reconditioned unit fails within 90 days of customer receipt, we will replace the part at no charge. The customer is responsible for returning the defective part within 10 days of receipt of the replacement part and is responsible for all shipping costs. Labor will be covered within 30 days of customer receipt within the lower 48 states of the United States.

Hours are deemed reliable, but not guaranteed. They are based on our knowledge at the time of product listing and may vary.

All reconditioned machines are rebuilt to order. We specifically rebuild units for each customer. Your machine will be rebuilt to industry standards. Upon placing an order and providing payment or deposit the machine is considered sold. Due to the unique nature of the equipment and the cost of the equipment, any cancellations (prior to shipment) will result in a 25% restocking fee. Once shipped all sales are final. All items sold AS-IS and as described without warranty unless otherwise stated above and/or on the listed advertised item. No Warranty is expressed or implied as to fitness for a particular purpose unless otherwise stated in writing. Lead times are not guaranteed but are estimates based on typical manufacturer lead times and estimated shipping times.

If you have agreed to trade-in your existing floor machine for a new or reconditioned unit, we must take delivery within 30 days of the invoice date. Otherwise, you agree to have your card charged for the balance and/or account billed.

Any equipment sold as 'used' is sold as-is and as described without warranty unless otherwise stated above and/or on the listed advertised item. No Warranty is expressed or implied as to fitness for a particular purpose unless otherwise stated in writing. Lead times are not guaranteed but are estimates based on typical manufacturer lead times and estimated shipping times.

Due to the uniqueness of our equipment and limited inventories, all deposits to hold/secure equipment are non-refundable.

All Sales Are Final. However, if we decide to waive any part of our policy, by our sole determination, there will be a 25% restocking fee plus all freight costs incurred. If we have shipped the wrong item or there was shipping damage, please contact us at 800-440-6723.

Buyer is responsible for shipping costs to and from their location. If the item is unpacked it must be repacked appropriately.

Southeastern Equipment & Supply, Inc. will not be liable for any indirect, special, consequential, or punitive damages (including lost profits) arising out of or relating to this agreement or the transactions it contemplates (whether for breach of contract, tort, negligence, or other form of action) and irrespective of whether it has been advised of the possibility of any such damage. In no event will the Southeastern Equipment & Supply, Inc.’s liability exceed the price the Buyer paid for the specific Goods giving rise to the claim or cause of action.

SOUTHEASTERN EQUIPMENT & SUPPLY, INC. HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE.

This Agreement shall be governed by the laws of the State of South Carolina, without regard to conflicts of interest principles. Any action arising out of or in connection with this Agreement shall be exclusively brought in State Court in Lexington County, South Carolina. All parties submit to the jurisdiction of said courts and waive any objections to venue if legal action is brought in said courts. All parties hereby expressly waive the right to trial by jury with respect to any action arising out of or in connection with this Agreement.

In the event that a Southeastern Equipment & Supply, Inc. product is mistakenly listed at an incorrect price, Southeastern Equipment & Supply, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Southeastern Equipment & Supply, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Southeastern Equipment & Supply, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.